Assaf AlSaab is a seasoned executive in the healthcare technology sector, currently serving as the CEO of Waseel, a leading healthcare technology solution provider in Saudi Arabia. Under his leadership, Waseel has been at the forefront of transforming healthcare in the Kingdom, aligning its innovative solutions with Saudi Arabia’s Vision 2030 goals.With a robust background in the healthcare industry, Assaf brings over 20 years of experience in managing complex healthcare projects and fostering strategic partnerships. He has played a crucial role in Waseel’s mission to enhance healthcare delivery through advanced technology solutions, including their flagship products such as the Hospital Information System (HIS) and the Pharmacy Benefit Management (PBM) system.Waseel, established in 2003, specializes in developing and implementing cutting-edge technology solutions across the healthcare industry. The company is committed to innovation, focusing on enhancing operational efficiency and patient care, and serves as a trusted partner for healthcare providers in navigating the evolving landscape of healthcare demands.
Assaf’s vision is to position Waseel as a pioneer in transforming health ecosystems in the Middle East, ensuring that healthcare institutions are equipped to meet contemporary challenges effectively.
Interview with Assaf AlSaab
Q: Can you give us a brief introduction about Waseel and its core mission in the healthcare technology sector?
Assaf AlSaab: Waseel is a leading healthcare technology solution provider established in 2003. Our mission is to develop and implement innovative solutions that enhance healthcare delivery across the Kingdom of Saudi Arabia. We aim to transform health ecosystems by leveraging advanced technology and aligning our services with Saudi Arabia’s Vision 2030 goals.
Q: Waseel Connect is one of your flagship solutions. Could you explain how it facilitates integration with the National Public Health Information Exchange System (NPHIES) and its impact on healthcare providers?
Assaf AlSaab: We operate in a sector where technology adoption is limited. Waseel serves as the technical backbone for our clients, supporting them with seamless integration and ensuring they stay updated with market changes and regulatory updates.
Q: How does Waseel’s Revenue Cycle Management (RCM) solution help clients optimize financial performance and maximize revenue?
Assaf AlSaab: With over 20 years of expertise in the insurance sector, we support our clients in managing the financial aspects of insurance operations through advanced technology and strong partnerships with market leaders, optimizing their financial performance.
Q: Pharmacy Benefit Management (PBM) is crucial for controlling healthcare costs. How does your PBM solution assist institutions in managing these costs effectively while maintaining quality care?
Assaf AlSaab: Our comprehensive PBM solution balances patient safety and cost efficiency by adhering to global guidelines and leveraging field experts’ knowledge. This ensures both patient safety and a high-quality experience while controlling healthcare costs.
Q: Your Hospital Information System (HIS) aims to improve operational efficiency. Can you share some success stories where this solution transformed healthcare delivery in hospitals?
Assaf AlSaab: With Waseel Care, we focus on elevating the SME healthcare sector by transforming their processes from paper-based workflows to fully digitalized operations. Many of these institutions lack IT capabilities and server maintainability. Waseel provides a cloud-based solution with comprehensive support, helping these entities achieve operational excellence.
Q: The Dawy scheduling application is designed to enhance appointment scheduling. How has this app improved patient satisfaction and operational workflows for your clients?
Assaf AlSaab: Currently, Dawy is in the development and testing phase. Our objective is to save patients’ time and enhance their experience by providing easy access to healthcare services and enabling them to view physician availability. For healthcare providers, it is a game changer as it serves as a marketing platform and reduces no-show appointments by allowing patients to pre-pay through the application.
Q: Waseel’s Provider Communication Portal offers a wide range of features. How does it improve communication between insurance companies and healthcare providers, and what benefits does it offer in terms of claims and payment management?
Assaf AlSaab: Our Provider Communication Portal (PCP) serves insurance companies by streamlining communication and announcements with healthcare providers. It facilitates new contract requests, service price lists, meeting management, and reporting, enhancing efficiency and transparency in provider-insurer relationships.
Q: Your Medical Rules Engine promises cost-saving opportunities and enhanced claims evaluation processes. How does this engine contribute to administrative efficiency and regulatory compliance?
Assaf AlSaab: Now known as the Over-treatment Detection System, our product utilizes global clinical guidelines to ensure that all services and procedures are justified, enhancing patient safety and reducing unnecessary costs, thereby supporting regulatory compliance and administrative efficiency.
Q: How do you envision Waseel’s role in advancing healthcare technology in the Middle East over the next five years?
Assaf AlSaab: I envision Waseel leading the way in integrating innovative healthcare technologies that not only improve patient outcomes but also streamline operational processes for healthcare providers. Our focus will remain on aligning our solutions with national health initiatives and ensuring we support our clients in adapting to the ever-changing healthcare landscape.
Q: What message would you like to convey to healthcare providers looking to enhance their operational efficiency through technology?
Assaf AlSaab: I encourage healthcare providers to embrace technology as a vital tool in enhancing operational efficiency and patient care. Partnering with Waseel means gaining access to innovative solutions tailored to meet the unique challenges of the healthcare sector. Together, we can transform healthcare delivery and build a healthier future for everyone.